All our products are covered by the original manufacturer's warranty.
Warranty periods vary from the basic 12 months up to 5 years on some products.
Goods found to be faulty on arrival must be returned to us within 7 days in their original undamaged packaging.
Melmusic does not offer any refunds except where we are unable to replace an item; otherwise items will be replaced with a similar item. (with the purchaser's approval).
Buyers must obtain an authority for return prior to returning the item.
Returned items found not to be faulty will be returned at the buyers expense. Authority to return can be obtained by emailing item and damage details to us using the form on our contact us page.
All our items are
sent Registered and Insured by Australia Post. If an item is damaged
in transit the buyer must fill out the appropriate transit damage form at their
local post office. (when the item was delivered
by Australia Post)
Please note: If you have not received your item within 10 days it is possible that you were not in attendance when delivery was attempted. Before calling us please contact your local Post Office to ensure that they are not holding your goods for collection.
Item return is not accepted unless the item was found to be faulty on arrival or substantially different than described in the item listing.
We will always put more effort and priority into reaching an agreeable solution where the buyer has not left negative feedback as we believe that the ability of a seller to work through any after-sales problem is an important part of the overall standing of the seller.
It is our desire to maintain a base of customers that are happy with their purchases. If you are not happy with your purchase, talk to us - we will always attempt to resolve any problems as best we can. To contact us please use the form on our contact us page or phone us on (03) 9578 2426. International customers phone: +613 9578 2426.